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FAQs

Account

I am an administrator/decision maker, how can I manage my subscription accounts (add or remove members)?
I’m responsible for the financial matters of my company. How can I access the invoices/receipts?
How can I upload my logo to personalise the reports and smartlinks I send to my clients?
How to modify my profile information? (email, password, name, etc.)
What should I do if my access is expired?
Can I log in to more than one device simultaneously?

Property Sourcing Search

How can I search for a property?
How to draw a custom boundary on the map?
How can I find a property by reference?
How can I find properties listed by private owners (FSBO)?
How can I find properties listed by a specific agency?
How can I sort search results?
How can I share information with my clients about one or more properties I’ve seen on CASAFARI?
How can I add a property as a favourite?
How can I create a folder with my favourite properties?
How can I share information with my clients about my Favourite properties?
How can I manage my favourites?
How many favourites can I have?
How can I monitor my portfolio?
How can I monitor my entire farming zone?
How can I monitor my competitors?
How do I know if a property is still available for sale or rent?
There is a comments box in each property. Who can see my comments?
Why do I see watermarked photos of an agency that is no longer advertising the property?
What does this message in the property page’s History mean? : “We started to track this source when this property was already inside their portfolio.”
Can I add/edit a listing on CASAFARI?

Alerts

How can I create a market alert with my preferred property characteristics?
How can I manage/edit my alerts?
How can I change the frequency of email alerts?
How many alerts can I have?

Connect

What is CASAFARI Connect and how can I use it?
How do I know which properties are available for commission sharing?
How can I set my commission rules for shared deals?
Can I send a partnership request for an agency in another country even if I don’t usually work in this market?

Lead Magnet

How can I activate my Lead Magnet?
How can I build and customise my microsite?
Where can I see my Lead Magnet results?

Market Analytics

How can I perform a Market Analysis?
What are outliers?
What can I do in the Heatmap tool?
What can I do in the Price Distribution tool?
What can I do in the Time Series tool?
In which locations can I conduct my analysis?
How can I extract a market report?

Property Valuation

How can I perform a property valuation?
How can I delete or add comparables to my analysis?
Where can I see comparables with real closing prices?
In the list of comparables, what is the difference between sold properties shown in purple and sold properties labeled in black?
What is the difference between a sold property and a delisted property?
How is the estimated value calculated?
How can I create a valuation report?
Why can’t I download the PDF valuation report, only the smartlink?
How can I generate the report in a different language for my client?
Why am I not getting comparables?
Where can I see my past Valuations?

Data

How often is data from sources/portals updated?
How does CASAFARI know the location of a property?
What is the difference between All properties vs. All listings?
Where can I submit my feedback?
I found the same property twice. What can I do?
How can I report a bug?
I can’t find a specific location. What can I do?

Payments

How can I pay? What are the payment methods?
I am experiencing a payment error. What can I do?

Support

How can I contact CASAFARI’s Support team?
How can I attend a free CASAFARI training?

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Support
How can I contact CASAFARI’s Support team?

How can I contact CASAFARI’s Support team?

In order to provide you with the best support, quickly and effectively, you will always have at your disposal a live chat through which you will be able to talk to our customer success team.

Alternatively, please contact support@casafari.com.

Still stuck? How can we help?

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Updated on March 20, 2024

How can I attend a free CASAFARI training?

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